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Privacy Policy

Effective Date: September 30, 2025

Brown Comfort Systems ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://brownac.com/), contact us, or engage with our HVAC services in Tampa, Apollo Beach, Riverview, Brandon, Ruskin, Sun City Center, and surrounding Hillsborough County communities. By using our website or services, you agree to the practices described in this policy.

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1. Information We Collect

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We may collect the following types of information:

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a. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address provided when you contact us, schedule a consultation, or request services.

  • Payment Information: Credit card details or other payment information for processing transactions (handled securely through third-party payment processors).

  • Service-Related Information: Details about your HVAC system, service requests, or property information provided during consultations or service visits.

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b. Non-Personal Information

  • Website Usage Data: IP address, browser type, device type, pages visited, and time spent on our website, collected via cookies and similar technologies.

  • Analytics Data: Aggregated data about how users interact with our website, collected through tools like Google Analytics.

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c. Information from Third Parties

  • We may receive information from third-party partners, such as referral services or marketing platforms, with your consent or as permitted by law.

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2. How We Use Your Information

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We use your information to:

  • Provide and manage HVAC repair, installation, and maintenance services.

  • Process payments and manage billing for residential and commercial services.

  • Respond to inquiries, schedule appointments, and provide free consultations.

  • Improve our website, services, and customer experience through analytics and feedback.

  • Send promotional materials, service reminders, or updates about our services (with your consent, where required).

  • Comply with legal obligations and protect our business interests.

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3. How We Share Your Information

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We do not sell or rent your personal information. We may share your information in the following cases:

  • Service Providers: With trusted third-party vendors (e.g., payment processors, IT providers, or marketing agencies) who assist in delivering our services, bound by confidentiality agreements.

  • Legal Requirements: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or government requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

  • With Your Consent: When you explicitly agree to share your information, such as for referrals or testimonials.

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4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings. Types of cookies we use include:

  • Essential Cookies: Necessary for website functionality.

  • Analytics Cookies: Track website usage to improve performance.

  • Marketing Cookies: Used for targeted advertising (with your consent).

To opt out of non-essential cookies, adjust your browser settings or contact us at info@brownac.com.

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5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Please protect your account details and contact us immediately if you suspect unauthorized activity.

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6. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request updates or corrections to inaccurate information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in emails or contacting us.

To exercise these rights, contact us at (813) 671-2555 or info@brownac.com. We will respond to requests within 30 days, as required by law.

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7. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing information.

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8. Children’s Privacy

Our services and website are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

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9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Please review this policy periodically.

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10. Contact Us

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If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Brown Comfort Systems

We aim to respond to all inquiries within 5 business days.

Brown Comfort Systems is proud to serve Tampa, Apollo Beach, Riverview, Brandon, Ruskin, Sun City Center, and surrounding Hillsborough County communities with transparent and trustworthy HVAC services.

Last updated: September 30, 2025

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